Privacy notice
We keep this notice short and in plain English. It explains how we handle personal information when you contact or work with us. We believe we are a small business for Privacy Act purposes (annual turnover under $3 million and no carve-in activities). Even so, we aim to treat your information carefully.
What we collect
Most often, only what you send us — usually by email to hello@plaindesk.com.au — such as your name, organisation, email address, phone number, and the content of your enquiry or project materials.
The homepage ask box lets you send an enquiry (message, and optionally name, email and organisation type). We store that in our database to classify your ask and show an on-page scope reply. Homepage asks may be processed automatically to classify the request and generate that reply. If you leave an email, we send that scoped reply automatically from hello@plaindesk.com.au. Further engagement still involves human review. We do not run analytics or advertising cookies at the time this notice was written. If that changes, we will update this page.
Why we collect it
- To respond to enquiries and provide grant-writing or administration services
- To manage engagements, invoices and records we need for the work
- To meet legal or accounting obligations where they apply
Who holds it
Personal information is held by The Gatsby Project Pty Ltd (ABN 96 656 766 924) through its ServeStack business (Plain Desk is a product of ServeStack). We do not sell your information. We only share it where needed to deliver the service (for example a payment provider if you pay us), where the law requires, or with your agreement. We use service providers (for example hosting or database) that may store or process information outside Australia.
Storage and retention
We keep enquiry and client records only as long as needed for the work, follow-up, and ordinary business or legal retention, then delete or de-identify them when they are no longer required.
Access and complaints
Email hello@plaindesk.com.au if you want to know what we hold about you, correct it, or raise a concern. We will respond in plain English. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
Contact
The Gatsby Project Pty Ltd — ServeStack / Plain Desk
ABN 96 656 766 924
hello@plaindesk.com.au